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ARRAS’ Frequently Asked Questions

Updated: Sep 6


CAN I GET A VENUE TOUR?

Yes! We would be happy to give you a scheduled tour and answer any questions to help you make your decision to book. Contact our Sales Manager to book a tour to come check out our beautiful spaces!


HOW DO I BOOK A DATE?

After you come to view the space and have inquired about a quote, we can do a 14-day soft hold while details are discussed, and a contract is generated. A soft hold is not an official booking, but you will receive a courtesy heads up if anyone else is seriously interested in the same date (in which case you have 24 hours to decide to move forward or not). A hold is not secure until a signed contract is returned with the required deposit.


DOES YOUR VENUE HAVE A BRIDAL SUITE?

We have a couple of options. First, our office has a private space available for changing - includes a sofa and full-length mirror. This space is only accessible to the marrying couple, not the entire bridal party. If you are looking for a space you can settle into more, we have a two-bedroom suite in the W8 condo building next door available for short-term rental. For more information, please contact our Sales Manager.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, cheque, bank transfers, debit/credit cards (VISA and Mastercard), and electronic transfers.


WHO PROVIDES LINENS, GLASSWARE, ETC?

We do! We provide white or black floor-length linens for all tables we offer, however, we can also work with a vendor to help you rent specialty linens to help complete your vision. As an onsite caterer, we provide all glassware, flatware, and dinnerware.


WHO DOES THE SETUP AND BREAKDOWN OF EVENTS?

The staff at ARRAS handles all setup and breakdown of tables, linens and chairs (and any other rentals that we provide). If you have vendors bringing in decor, they will be responsible for setup and breakdown during contracted rental time.


WHEN CAN WE SET UP AND TAKE DOWN FOR OUR EVENT?

Generally, set up is 2 hours before the event and take down is 1 hour after the event. However, we can accommodate earlier set up and later take down times if additional time is required. You can discuss wit our Sales Manager to arrange specific times.


CAN I USE MY OWN FOOD AND/OR BEVERAGE CATERER?

Unfortunately not. Our in-house culinary team is phenomenal and can prepare all types of cuisines, in different styles of service (plated, buffet, etc) and price points. We also do not allow beverage catering, as we have a fully stocked in-house bar. If you would like to bring in your own wine, we charge a corkage fee of $35 per bottle. For more information on venue in-house catering, check out our blog post here.


SHOULD I USE AN EVENT/WEDDING PLANNER?

Yes. We highly suggest you use an event/wedding planner or organizer as it will create a more seamless event. You will be assigned an ARRAS Event Captain to work with your planner during your event. Check out our blog post to read more about why you should hire an event/wedding planner here.


WHAT IS THE ROLE OF THE VENUE?

Our Sales Manager will work directly with you and your planner to make sure your vision is executed flawlessly the day/night of your event. The Sales Manager is responsible for all things venue related (set up of tables, chairs, bars, menu, etc.) as well as managing all of our staff. There will be an ARRAS Event Captain present during your event to ensure everything is running smoothly, and that you enjoy your night!


DO YOU HAVE A SOUND SYSTEM?

Yes, we have a speaker and microphone available for rent. All amplified sound and live entertainment must abide by our venue's regulations. If you are planning on hiring a DJ or live band for your event, they are responsible for bringing their own sound system.


DO YOU HAVE A STAGE?

Yes. We have a 10-piece stage available for rent. One piece measures 4 ft x 6 ft and can be configured to create variety of sizes.


ARE THERE DECORATING RESTRICTIONS?

Nothing that leaves any permanent damage to the property is allowed. No nails or tapes are allowed to be used the walls. We do allow draping or light items to be hung from the ceiling when done by a professional company (with removable hooks only on our cement beams). Candles must be enclosed in a container or jar - no open flames are allowed. We do not allow the use of glitter, confetti, stickers or silly string. Rose petals and/or sparklers may only be used outside the facility and must be cleaned up after the event.


ARE PETS ALLOWED AT YOUR VENUE?

While we love dogs at ARRAS, unfortunately, no pets are allowed on the day of the event.


DO YOU CHARGE TAX/GRATUITIES?

Yes. 5% GST | 7% PST | 10% PST Liquor | 20% Gratuities


WHEN DOES THE EVENT NEED TO END?

Our license allows us to host events in our Ballroom and Piano Cafe until midnight. The Ballroom Patio shuts down at 11 pm, in accordance to the Vancouver City By-Laws. The Rooftop Terrace closes at 10 pm.


DO YOU HAVE A SMOKING AREA?

Yes, we have a designated smoking area outside of our venue. No smoking is permitted on our Rooftop Terrace or the Ballroom Patio.


IS ARRAS WHEELCHAIR ACCESSIBLE?

Yes. Our venue - Piano Cafe, Ballroom, Rooftop Terrace - are all accessible.


WHAT IS THE VENUE CAPACITY?

Ballroom:

3,700 Sq Ft. Space | 310 Sit Down | 350 Standing

Rooftop Terrace:

2,295 Sq Ft. Space | 150 Sit Down | 200 Standing

*if using the tent, capacity may be lowered

Piano Cafe:

1,750 Sq Ft. Space | 48 Sit Down | 80 Standing


CAN I HOST BOTH MY CEREMONY AND RECEPTION AT YOUR VENUE?

Absolutely! We have several ways to make this work. It’s best to connect with our Sales Manager so they can walk you through the space and see what will be the best fit for your wedding.


HOW MUCH DOES IT COST TO RENT YOUR SPACE?

Every event is unique so we don't have a set pricing for an event. Please contact our Sales Manager for pricing and to discuss further options.


WHAT IS THE PARKING SITUATION? VALET?

We have an underground pay-parking lot, as well as ample street parking in the neighbourhood. Valet service is available for an additional charge.


DO YOU HAVE A PREFERRED VENDORS LIST?

Absolutely, check out our list here, or contact our Sales Manager.




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